XACT
visit site- $1,000+
- 250 - 999 employees
- Orlando, FL
XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
Client Insights
Industry Expertise
20%
15%
5%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$50K-$199K 5 projects
<$10K 4 projects
$200K-$999K 4 projects
Clients
- Culinary Institute of America
Highlights from Recent Projects
The first project involved XACT providing call center services for an online education company, Udacity. XACT took inbound calls from customers and helped with activation and retention programs. The company saw great results in terms of retention numbers, with retention rates increasing into the double digits. XACT also demonstrated strong project management skills and was able to quickly scale to meet the needs of Udacity.
The second project was XACT assisting Cherry Hill Programs, a holiday themed photography company, with their seasonal influx of calls. XACT managed a variety of scenarios, including helping customers retrieve their photos, fielding complaints about the Santa set, and managing reservation system inquiries. After working with XACT, Cherry Hill Programs saw significant improvements in handling customer calls and felt comfortable heading into the next season with their services.
The third project involved XACT handling customer service for MediaWorks 360's clients via email and phone. XACT demonstrated strong project management skills and provided regular reports on customer service interactions. MediaWorks 360 was very happy with the quality of service provided by XACT and found their pricing to be competitive with other companies in the industry. Overall, XACT's quality of service and pricing made them a great candidate for customer service work.