WOW24-7

WOW24-7 was hired by Celoxis, a software development firm, to provide staff augmentation for their support team. The goal was to find a support champion who could provide world-class support to customers across the globe, with minimal training and the ability to work in shifts. WOW24-7 was able to deliver candidates who were able to handle support independently with minimal training, provide support during night hours in their time zone, and increase product knowledge on the job. The project management was impressive, with candidates being delivered on time and the team being receptive to Celoxis' needs.

For Premium Soccer, WOW24-7 was brought in to provide call center services and improve their customer service. They were able to implement phone, live chat, and email support channels and develop a comprehensive knowledge base for customer service representatives. The measurable outcomes of the project include a better customer service experience, quicker response times for customer requests, and a more personalized experience for each customer. WOW24-7's project management was professional and organized, with prompt responses to requests and constant improvement of the customer service system.

For a US-based environmental monitoring device manufacturer, WOW24-7 was hired to provide after-hours support and technical resources during business hours. The company was impressed with WOW24-7's talent, flexibility, and prices. The team was able to provide after-hour and weekend support to clients, as well as technical support during business hours as an augmented staff member. The measurable outcomes of the project include exceptional performance by the team and the ability to provide excellent after-hour support. WOW24-7's project management style included monthly detailed updates, biweekly conference calls, and ad-hoc management conference calls. The company was impressed by how much the WOW24-7 staff cares about making a difference with their work.