Unity Communications

Unity Communications has completed several projects with impressive results. For an online media company, they provided customer support assistance and additional BPO resources, resulting in improved NPS scores, increased customer satisfaction, and better ability to handle customer support requests in a timely fashion. The scope of work included managing all customer support requests and content production, with the team consistently delivering on time and on budget. Their top-notch handling of customer support inquiries and content production was praised by the client for their deep understanding of the business model and user base.

In another project with a company that imports and distributes products, Unity Communications provided bookkeeping services using QuickBooks, resulting in double the effectiveness and efficiency of the work for a fraction of its cost. They displayed an impressive efficiency level in Canadian accounting, demonstrating a deep understanding of local tax laws and accounting principles. The team was timely and responsive, using email, WhatsApp, and Zoom for communication. The client was most impressed by Unity Communications' efficiency level in Canadian accounting and suggested that the company could expand the scope of their work.

For a data analytics company, Unity Communications was hired to enhance the efficiency of customer support operations and scale customer service to meet growing demands. The project resulted in a significant improvement in customer satisfaction ratings, a 30% reduction in response times, and a 15% reduction in operational costs. Their exceptional project management and dedication to delivering exceptional customer service were highlighted by the client. Unity Communications' comprehensive BPO services, commitment to excellence, and impressive results have made them a valuable extension of the team.