UAM

The first project UAM completed was for a digital marketing agency in need of bookkeeping and BPO services. The agency engaged an executive assistant from UAM to help with organizational needs, and as the project progressed, UAM's team handled tech support, campaign management, and bookkeeping. The ongoing engagement commenced in September 2019 and has enabled the agency to boost its client acquisition rate within shorter periods. UAM's project management has been top-notch, with clear communication, transparent progress reporting, and a highly dedicated backend support team.

UAM was also hired by a real estate management company to build out a lead management team that managed the lead pipeline in their CRM from first touch until the sales team took over. The team, consisting of 15 full-time employees, was divided across the company's portfolio to specialize in and create ownership over a portion of the portfolio. With UAM's support, the company stabilized its pipeline and increased conversion by over 10%. Remote management of the team has been seamless, and the unique company culture at UAM has helped create satisfied, empowered, and diligent employees.

Lastly, UAM worked with a fintech company to handle CRM back office activities and provide LinkedIn marketing services. The team, consisting of a business analyst, operations associates, operations analysts, and marketing assistants, has been proactive and close to the company, integrating themselves into the team. The engagement, which started in May 2020, has been ongoing, with UAM meeting deadlines, staying within budget, and providing monthly reports of the KPIs. The client has expressed satisfaction with their work and has no areas for improvement to note.