Teal

Teal has completed three projects, with each yielding success and positive feedback. The first project involved the provision of ongoing managed IT and Quality Assurance for an HR outsourcing firm. Teal implemented an IT infrastructure and managed support for the firm's rapidly growing number of clients and internal staff. The results were highly successful, with the completion of onboarding and implementation ahead of schedule. The workflow between the teams was effective, with regular communication ensuring a smooth process. The company was impressed by Teal's transparent communication and commitment to understanding their unique needs.

The second project saw Teal providing IT support for a nonprofit organization, including daily technical support, hardware maintenance, and security management. The collaboration with Teal was highly effective, resulting in successful technical transitions and the establishment of a new call center. The project was notable for Teal's consultative approach and effective communication at all levels, culminating in a successful and impactful partnership. The company found no areas for improvement, rating Teal as a five-star service provider.

Finally, Teal was hired by a publicly traded hospitality company to assist in transitioning its call center from an on-premise to a work-at-home environment. The project was highly successful, allowing the entire workforce to be moved remotely within 45 days. This exceeded the initial goal of 60 days and resulted in a 10% increase in productivity. The company was impressed by Teal's wealth of knowledge and experience, and the company's genuine interest in their customers' success. There were no areas for improvement noted, and Teal was rated as a five-star partner for this project.