SureCall
visit site- $1,000+
- 50 - 249 employees
- Calgary, Canada
SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.
Client Insights
Industry Expertise
30%
30%
20%
10%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 30%
Common Project Size
<$10K 1 project
$10K-$49K 1 project
$50K-$199K 1 project
Clients
- Sofina Foods Inc.
Highlights from Recent Projects
Voice Services for Government Organization:
SureCall has provided invaluable after-hours phone support for a city government organization's transportation department. Their team is available to assist members with urgent needs, such as accessing their account to reserve a vehicle or addressing accident-related issues. The client reports that around 70% of their time is dedicated to the program, and having a live person available to speak with members when they are not available has been extremely beneficial. SureCall's professionalism, reliability, and efficient project management have earned high praise from the client.
Customer Support for Advertising & Marketing Firm:
SureCall was brought in to provide phone-based customer service for a consumer rewards program for a large advertising and marketing firm. The program required both phone and email support in English and French, with specific reporting and resolution time frames. SureCall successfully met all the requirements, resolving customer service requests within 24-72 hours and delivering on time. The company's exceptional white-glove service, responsiveness, and ability to provide recommendations and solutions were particularly impressive to the client.
Call Center Services for Pizza Corporation:
SureCall has been handling all takeout and delivery orders over the phone for a pizza chain in the northern Alberta Region. The company has worked closely with the client in creating an order management platform, training their team, and handling fielding all phone calls. The client reports that SureCall's training and metrics have been consistent, making the relationship very easy to manage. The company's ability to integrate into the client's operations and provide valuable feedback have been highly impressive. Overall, SureCall has been able to handle the large transition and technical challenges with great success.