SupportYourApp
visit site- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Client Insights
Industry Expertise
30%
20%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 30%
Common Project Size
$10K-$49K 16 projects
$50K-$199K 9 projects
<$10K 7 projects
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Highlights from Recent Projects
SupportYourApp recently completed a project with a premium gift and accessories brand, based in Scotland, where they provided a reliable partner to assist with customer support needs. The project involved a dedicated support team working 7 days a week, 14-22 hours a day, covering phone and email support for the brand. The client was pleased with the well-integrated remote team and the effective service provided to customers.
Another project involved a noncustodial wallet provider for blockchain-based financial aid delivery, operating in the US, Argentina, and Ukraine. SupportYourApp built a big team to focus on Ukrainian users and expanded to support users in Latin America, providing support via chat, email, and phone. The measurable outcomes included setting up two support teams to help customers resolve any issues they may have.
The third project involved a financial services company that hired SupportYourApp to build a support call center and work on incoming calls to assist customers with project functionality. The team provided high-level support to customers, meeting KPIs and delivering services with excellent communication and timely responses. The client found the way they deliver their services and communicate with management impressive and unique.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2023
2023
2023
2022