Simply Contact

The first project was a customer service outsourcing collaboration with Simply Contact for an authentication solutions company. The collaboration led to a 45% reduction in response times and a 30% increase in customer satisfaction scores. Simply Contact managed inbound customer inquiries through live chats and calls across four languages, which resulted in a significant improvement in customer service metrics.

The second project involved customer service outsourcing for a CRM consulting company. This collaboration led to a 40% reduction in response time across all channels and a 30% increase in customer satisfaction scores. Simply Contact was given the responsibility of handling customer support across various platforms, including live chat, social media, phone calls, and emails, and did so with great success.

The third project was customer support services for an email deliverability platform. Working with Simply Contact led to better customer satisfaction, with higher ratings and positive feedback. The response time to customer questions also improved by 30%, and back-office work became more efficient, leading to quicker processing. Simply Contact set up support through email, phone, and live chat, and handled back-office tasks like data entry and order processing, resulting in a comprehensive overhaul of the customer service operations.