PartnerHero
visit site- Undisclosed
- 1,000 - 9,999 employees
- Boise, ID
PartnerHero is a customer service outsourcing company launched in 2014. The large team focuses on customer service outsourcing, back office outsourcing, call center services, and finance & accounting outsourcing (FAO). The agency is located in Boise, Idaho.
Client Insights
Industry Expertise
40%
30%
20%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 20%
Common Project Size
$1,000,000-$9,999,999 2 projects
<$10K 1 project
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
PartnerHero has completed a project for a SaaS company, providing customer support services. The company hired PartnerHero to help manage support tickets, respond to customers, and keep on top of the support queue. PartnerHero provided customer service and support 5 days a week for a few hours each day, and the results included more efficient and impactful support processes that allowed the SaaS company to focus on other parts of the business. The company found PartnerHero's attitude across all team members to be incredible and had no areas for improvement.
PartnerHero also completed a project for a social impact FinTech platform, providing BPO services. The company needed to extend its support capabilities to add languages, extend hours of operation, and scale customer service to support over 1 million applicants. PartnerHero provided BPO services remotely, operating out of the company's Salesforce system and using its phone system. The results included supporting over 1.2 million applications within 5-6 weeks across four languages and constant communication through integrated Slack channel, Service Cloud, and Grasshopper. PartnerHero's ability to quickly onboard resources and source languages was found to be impressive.
Additionally, PartnerHero completed a project for an EV mobile charging company, providing customer support coverage from 6pm-12am EST Monday-Friday, and 9am-7pm EST Saturday and Sunday. They responded to customer inquiries through Zendesk, Stripe, and the company's website tools. PartnerHero responded to inquiries quickly, usually within the hour of being received, and checked in with the company via virtual meetings and slack channels for quick communication. The company found PartnerHero to be extremely professional and thorough. No areas for improvement were identified for this project.