Momentum Design Lab

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Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

Client Insights

Industry Expertise

Business services

20%

Financial services

20%

Medical

20%

Advertising & marketing

5%

Automotive

5%

Information technology

5%

Manufacturing

5%

Media

5%

Telecommunications

5%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 20%

Enterprise (>$1B) 50%

Common Project Size

$50K-$199K 34 projects

$10K-$49K 18 projects

$200K-$999K 16 projects

Clients

  • Fiserv
  • Intuit
  • Dell EMC
  • Walmart

Highlights from Recent Projects

Overall Rating

4.8
84 Reviews

The first project completed by Momentum Design Lab involved user research and consulting services for an HR services company. The team conducted interviews with internal and external stakeholders, including end clients and executive-level management teammates. They used the aggregated data to generate recommendations and enhance the customer journey. The project was successful in enhancing and streamlining the customer journey, increasing positive word of mouth, and accomplishing all of the project's objectives. The client was happy with the project's success and appreciated the team's friendliness and cooperation.

The second project focused on UI/UX design for a tech startup developing a premium mobile fitness app. Momentum Design Lab provided UI/UX design services and conducted UX research to define user personas and design the interface. The team was praised for their exceptional design work and useful UX research, which helped the client strategize their marketing campaign. Project management was excellent, and communication channels were productive, with the team being sensitive to time constraints and managing milestones flawlessly.

The third project involved UI/UX design for a cyber risk solution company. Momentum Design Lab was hired to redesign the client portal and gain a deeper understanding of the tools and features missing from the product experience. The team's project management function was top-notch, with deliverables shared on time and a tight feedback loop to ensure all comments were addressed. The client was impressed with the company's ability to understand complex industries and products and distill that into a cohesive strategy in a short amount of time. Overall, there were no areas for improvement identified, and the client was satisfied with the partnership.

Timeliness

4.9

Service Excellence

4.8

Value

4.6

Would Recommend

4.9

Awards

47999

2023

51000

2023

50995

2023

36862

2022

36753

2022