MattsenKumar LLC
visit site- $1,000+
- 1,000 - 9,999 employees
- Woodburn, OR
MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.
Client Insights
Industry Expertise
20%
20%
20%
15%
15%
10%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 50%
Common Project Size
$10K-$49K 2 projects
$50K-$199K 2 projects
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
The first project that MattsenKumar LLC completed was Call Center Services for a Subsidiary Bank. The company was hired to handle the telesales team responsible for cross-selling different financial products to customers. The team was provided with calling data every month, which was dialed by the telesales agents, ensuring maximum sales conversion. Results from the project showed that the team helped deliver over 150 applications per day for virtual credit cards while ensuring that personal loans and other lending products met expectations.
The second project involved Call Center Services for a Financial Institution. MattsenKumar was tasked with providing call center services to respond to phone calls, complaints, requests, and queries from customers. They also handled all transactions at their contact center, including answering questions regarding loan payments and responding to emails and social media chats. The team's performance was measured based on survey scores from customers, and they were considered call center experts by the client.
The third project involved Sales Support for Call Center Expansion. MattsenKumar worked to sell GST Suvidha Centers through the call center model on a PAN India basis. The project resulted in the opening of 20,000 GST Suvidha Centers in a financial year, demonstrating significant progress and success. The workflow between the client's team and MattsenKumar's team was very effective, and the client noted the impressive dedication and ability of the company to always fulfill their promises. The only area for improvement mentioned was an increase in sales compared with the number of sales agents.