LimTC

The company, LimTC, was hired by a software development company to provide call center and customer support services. The team of 19 agents from LimTC was responsible for lead generation, account executives, and customer success. The lead generation team increased the inflow of leads by roughly 165% and delivered 230% year-over-year growth in leads. The account executive team saw a 150% increase in sales, and the customer success team achieved a 70% increase in sales and reduced customer churn rate from 11% yearly to 5%.

LimTC was hired by a cloud solutions company to provide call center and customer support services. LimTC decreased the onboarding time for new agents by 40% and improved Net Promoter Score (NPS) from 45 to 70 within the first six months. They achieved a 25% reduction in average ticket resolution time and a 20% reduction in customer churn rate within the first year of collaboration. LimTC's project management was characterized by effective communication and timely deliveries, and the company was highly impressed with their ability to achieve substantial improvements.

A technology company, Grammarly, hired LimTC to provide outsourced customer support services. LimTC was able to handle a higher volume of tickets on a monthly basis, increasing the average resolved tickets per month from 2,200 to 4,000. They also reduced the average ticket resolution time from 7 minutes to just under 4 minutes per ticket. The project management on LimTC's side was outstanding, and the company was highly impressed with their expertise and ability to create an entire roadmap for the process. While their primary form of communication was virtual meetings, they found the team to be highly responsive to their needs.