Intelegencia

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Intelegencia is a non-voice bpo/back office services company. Established in 2009, the team specializes in non-voice bpo/back office services, cloud consulting & SI, and marketing strategy. Their midsize company is Atlanta, Georgia-based.

Client Insights

Industry Expertise

eCommerce

25%

Consumer products & services

10%

Information technology

10%

Manufacturing

10%

Other industries

10%

Retail

10%

Telecommunications

10%

Advertising & marketing

5%

Automotive

5%

Financial services

5%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 20%

Common Project Size

$10K-$49K 3 projects

<$10K 1 project

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.9
13 Reviews

Intelegencia completed a project for HackerNoon, where they were hired to provide data entry, formatting, and publishing services. The team from Intelegencia was assigned to copy and format text from various sources into HackerNoon's CMS, edit text, create custom images, and schedule stories to be published. The measurable outcomes from the project included the total number of stories uploaded and published. The client praised Intelegencia’s project management, communication, and organizational and accountability skills, emphasizing their meticulous attention to detail and timely delivery of items.

Popchew Inc hired Intelegencia to handle customer support and offshore operations for their food tech startup. The team from Intelegencia provided customer service and support, handled customer support calls, performed various operational tasks, onboarding new customers, and handling data entry tasks. The measurable outcomes from the project included a high customer satisfaction (CSAT) score and optimized operations resulting in reduced response times. The client commended Intelegencia for their timely delivery of services, responsiveness to customer needs, and the comprehensive range of services they provided.

Intelegencia was hired by a large Australian-based, multi-national retailer of furniture, bedding, computers, communications, and consumer electrical products to assist their core team in Australia and improve output. The scope of work included creating and publishing new products on the website. The measurable outcomes from the project included improved productivity and scalability. The client found Intelegencia’s ability to scale most impressive and unique and had no areas for improvement to suggest.

Timeliness

5.0

Service Excellence

4.9

Value

4.9

Would Recommend

4.9

Awards

57545

2023

57548

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63069

2023