ImageTech Systems

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ImageTech Systems, Inc. is a software services company of about 9 employees. Established in 1994, their office is located in Camp Hill, Pa. They offer services in ECM consulting and SI, application management and support, and mobile app development. The majority of their clients are enterprises in government, financial, business, or transportation industries.

Client Insights

Industry Expertise

Government

25%

Financial services

20%

Business services

15%

Supply Chain, Logistics, and Transport

15%

Medical

10%

Utilities

10%

Other industries

5%

Client Size Distribution

Midmarket ($10M - $1B) 25%

Enterprise (>$1B) 75%

Common Project Size

$200K-$999K 2 projects

$1,000,000-$9,999,999 1 project

Clients

  • Global Finance and Leasing Company
  • Regional Banks
  • Regional Insurance (P&C) Companies
  • State and Local Govt Agencies

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

The first project that ImageTech Systems completed was for an insurance company in need of a content management imaging solution. The company needed to quickly change some workflow processes to meet their new IT needs after the person who typically handled their content management imaging solution was no longer available. ImageTech Systems provided clear documentation to validate the requirements and executed on those requirements, setting up meetings to ensure clear communication. They provided hardware, software, and business process improvements, working on weekends when needed, and issuing status reports every Monday. The result was a successful transition to a new content management system that allowed the company to process claims more efficiently.

In the second project, ImageTech Systems worked with a logistics company to convert from one image system to another. They transferred the company to IBM’s Content Manager Multiplatform V8.4 and implemented a Content Management Capture System for the company's drivers to take pictures of documents and transmit them to servers. While there were some initial teething issues, the project was ultimately successful, and the drivers were satisfied with the new system. ImageTech Systems was praised for their responsiveness and willingness to go above and beyond what was required, providing impressive performance and expertise.

The third project was an ECM implementation for a large leasing company. ImageTech Systems helped the company migrate files to a new system and update their software platforms, saving them money on licenses and equipment. They also helped implement a global archive system and provided customized solutions to match the company's complex business processes. Despite some minor friction due to differing work styles, the leasing company praised ImageTech Systems for their technical ability, willingness to go the extra mile, and their partnership approach to the project. The company achieved a 15% jump in efficiency and time savings from reduced scanning and processing times due to the successful implementation.

Timeliness

4.7

Service Excellence

5.0

Value

4.3

Would Recommend

3.3