HiredSupport
visit site- $1,000+
- 10 - 49 employees
- Rancho Cucamonga, CA
HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.
Client Insights
Industry Expertise
30%
10%
10%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
$10K-$49K 3 projects
<$10K 2 projects
$50K-$199K 1 project
Clients
- HealthyStuff.com
- PrivateTunnel.com
- Bitcoin-Babe.com
- ProxyFish.com
Highlights from Recent Projects
HiredSupport was hired to provide call center services for an online cycling apparel business. The company needed to offer 16x7 customer support and hit a 30-minute first touch response time for customers in their primary markets. HiredSupport was able to provide agents as an extension of their support team, and they were able to achieve an increase in CSAT and response time compared to internal members.
BPO Support for an online marketing company was another project completed by HiredSupport. The marketing company needed support from chat agents and HiredSupport was able to provide dedicated agents who could respond to online chats. The impact of the engagement was demonstrated through increased credibility and sales, as well as saving the company money. The project management style was effective, and communication tools such as Skype and timeliness were utilized to ensure successful project completion.
The third project HiredSupport completed was to provide call center services for a game development company. The company was looking for a reliable, professional partner for their clients' support and HiredSupport was able to offer flexible, cost-friendly solutions that could be scalable based on their current needs. The measurable outcomes of the project included having HiredSupport cover all communication channels - chat, emails, and social media, and operating efficiently with the information provided. The project management style was effective, and the level of support offered was incredibly professional.