Highland

Highland was hired by the American Geophysical Union to conduct market research and business consulting for their nonprofit organization. The team spent time familiarizing themselves with the organization's current state and identifying key insights regarding the value received by members. Highland then created a path forward and strategized the organization's next steps, leading to the innovation stage where prototypes and pilots are being designed and tested. Their work has helped drive organizational strategy and has uncovered important insights that have changed the way the organization thinks about its work.

A nonprofit organization hired Highland to optimize their shopper journey and product-donor journey to maximize revenue and brand affinity. The team conducted on-site and remote interviews and analyses to identify insights about the best and worst parts of the retail experience. They visualized the customer journey for two distinct types of customers, resulting in a core business process being articulated, visualized, and optimized to drive maximum impact. Highland provided excellent project management and delivery, and their ability to synthesize and tell clear stories about complex information made it easy for the organization to align internally and take deliberate actions.

Highland was hired by a financial services company to develop a demonstration of fraud mitigation best practices to be used by a global NGO for fraud mitigation advocacy. The team was collaborative, responsive, and worked to develop a demonstration that reflected the company's evolving content. The NGO was happy with the work and has started to use the demo to showcase the value and applicability of fraud mitigation. Highland's breadth of skill and ability to quickly dig into a technical topic, as well as their agility and joy to work with, made the project successful.