Helpware

“Helpware provided excellent support for our grocery delivery service, helping to decrease our average FRT during a time of rapid growth. With a team that has grown from 4 to 30+ agents, they have been able to provide timely and empathetic customer service across various channels, resulting in the highest customer satisfaction scores we've ever seen. Their project management has been on point, with a seamless transition and open communication with our leadership team. We have been impressed by their unique company culture, which closely reflects our own.”

“The Helpware team has provided us with a 24/7, multi-lingual support center, meeting all our goals for implementation and delivering a seamless experience. With 6-10 employees dedicated to our project, they have shown great flexibility and responsiveness to our needs. The management team and agents have been professional, friendly, and adept at what they do, making them a valuable partner for our company.”

“Samsara has been working with Helpware since December 2022, and they have been an invaluable partner for providing video labeling support. With a team of around 60 people, Helpware has demonstrated a 98% accuracy rate on video review and the ability to process over 350 video events per hour. Their project management has been excellent, adapting to our constantly changing software and products. Building a strong relationship with Helpware's leaders and CSMs has been key to our successful engagement with them.”