Go4customer
visit site- $1,000+
- 1,000 - 9,999 employees
- Noida, India
Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.
Client Insights
Industry Expertise
25%
15%
10%
10%
10%
10%
10%
10%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 3 projects
$10K-$49K 1 project
Clients
- MSME
- BSNL
- TIMEX
- HudCo
Highlights from Recent Projects
The company, Go4Customer, recently completed a project for Mentrotech, a business solutions company in Delhi. Mentrotech engaged Go4Customer to provide tech support services to help resolve customer queries. Go4Customer delivered a good tech support team that effectively resolved customer issues, leading to positive outcomes for the project. The workflow between the two teams was perfect, and Mentrotech found Go4Customer's support team to be reliable and impressive.
Additionally, Go4Customer successfully completed a project for Digital Baba Online, a digital marketing and IT company. The scope of the project involved providing inbound call center services to enhance customer experience and optimize communication channels. Go4Customer delivered a dedicated team of trained professionals who effectively handled incoming calls, captured leads, and provided personalized assistance to callers. The project demonstrated measurable success through key performance indicators such as customer satisfaction score, first call resolution rate, and lead conversion rate. Digital Baba Online commended Go4Customer's commitment to customer satisfaction and their unwavering dedication to delivering on time. While Go4Customer impressed with their professionalism and reliability, there are areas for improvement in training and skill development, proactive issue resolution, innovation and technology adoption, feedback incorporation, robust reporting and analytics, integration with client systems, expanded service offerings, and enhanced quality assurance.