Go Answer
visit site- Undisclosed
- 1,000 - 9,999 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Client Insights
Industry Expertise
40%
30%
10%
10%
10%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 10 projects
$50K-$199K 2 projects
$1,000,000-$9,999,999 1 project
Clients
- Century21
- New York Daily News
- LensDirect.com
- Parker & Waichman
Highlights from Recent Projects
The first project that Go Answer successfully completed was providing call center services for an e-commerce retailer. The company needed support during after-hours and for chat support. Go Answer handled about 75% of calls, using 60-120 agents during peak hours. The company saw a significant improvement in call volume, abandon rate, and chat response time. They were impressed by Go Answer's reliability, excellent communication, and ability to accommodate last-minute requests. The only area for improvement suggested was a desire for more transparency in Go Answer's training techniques.
The second project involved providing call center services for a law firm. Go Answer was hired to provide a higher level of answering services, including sophisticated representatives who could make clients feel like they were speaking to a real person. The law firm was pleased with the professionalism and responsiveness of Go Answer's team. They reported a substantial improvement in the quality of leads and conversions, attributing it to Go Answer's service. The law firm was impressed with Go Answer's professionalism, even temperament, and their ability to handle difficult situations.
The third project was the provision of roll-over receptionist service for a bank. Go Answer was selected based on customer reviews and cost. They provide 24/7 receptionist service, and the bank reported a 66% reduction in cost compared to their previous receptionist service. The bank praised Go Answer's outstanding communication and responsiveness, as well as their willingness to go the extra mile. Overall, the bank was highly satisfied with the service provided by Go Answer.