Fusion
visit site- $10,000+
- 10,000+ employees
- Canton, OH
Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.
Client Insights
Industry Expertise
30%
30%
25%
15%
Client Size Distribution
Small Business (<$10M) 45%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 5%
Common Project Size
<$10K 5 projects
$10K-$49K 4 projects
$50K-$199K 4 projects
Clients
- PAYTM
- TATA
- SNAPDEAL
- RELIANCE JIO
Highlights from Recent Projects
Fusion BPO Services was hired by Bengal Building Solution to provide lead generation services. The project began in mid-2021, and Fusion BPO was able to provide around 100 prospects per month. The workflow between the two teams was effective, and Bengal Building Solution was impressed by Fusion BPO's on-shoring capabilities. They hope that Fusion BPO can cut down the cost of their services in the future.
Another project completed by Fusion BPO involved providing order taking and complaint handling services for a delivery app company. The engagement with Fusion BPO resulted in better customer experience and doubled sales for the delivery app. The workflow between the two teams was effective, and Fusion BPO was able to work even within holidays. The only area for improvement suggested by the client was for Fusion BPO to offer multilingual services from the same office.
Fusion BPO was also hired by Imagecorp for inbound calls. The company was impressed by Fusion BPO's use of MWP tools for agent access and their project management style, including communication tools and timeliness. However, they were unable to share any measurable outcomes of the project or general feedback about the service. One area for improvement suggested by the client was that Fusion BPO's minimum calls to start a project were too high at 4000.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2022