Framework IT

Framework IT has successfully completed three projects, including IT Services for a Social Impact Organization, Network Maintenance & Help Desk Support for a Library, and Managed IT Services for an Educational Organization. For the Social Impact Organization, Framework IT provided remote support for staff, set up cybersecurity training and email security, and helped with an office move. The project also involved multiple cloud environment projects and migrating from a physical server to a cloud server. For the Library, Framework IT provided onsite and remote help desk support, designed and implemented the network, and managed a cloud-based wireless network across multiple locations. For the Educational Organization, Framework IT managed IT infrastructure, provided help desk support, network security, data backup and recovery, and cloud services, as well as IT strategy and consulting.

The first project for the Social Impact Organization resulted in Framework IT setting up a system of remote support for staff, providing cybersecurity training and email security, and assisting with multiple cloud environment projects. The project also included migrating from a physical server to a cloud server, which allowed the organization to acquire enough space to house all data. The company appreciated Framework IT's pricing model, as well as their responsiveness and guidance throughout the project.

The second project for the Library involved Framework IT providing onsite and remote help desk support, designing and implementing the network, and managing a cloud-based wireless network across multiple locations. The project also provided a buffer against library staff turnover and improved system stability and availability, leading to increased productivity. Framework IT also delivered items on time and their proactive approach to problem-solving was commendable. The company found their customer-centric approach, technical expertise, and proactive IT management to be impressive and unique.