DialAmerica
visit site- $5,000+
- 1,000 - 9,999 employees
- Mahwah, NJ
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
Client Insights
Industry Expertise
20%
20%
15%
10%
10%
10%
10%
5%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$10K-$49K 6 projects
$50K-$199K 4 projects
<$10K 3 projects
Clients
- TIME Magazine
- GE Capital Bank
- Special Olympics
Highlights from Recent Projects
In the first project, DialAmerica was able to significantly increase the number of leads for a supplemental health insurance company through a telemarketing campaign. The company originally invested $8,000-$9,000 per month and increased their investment to approximately $100,000 per month. The results of the engagement were highly successful, with the company stating that the cost per acquisition was far more efficient and they received far more high-quality leads as a result. The company also praised DialAmerica's project management, emphasizing that they provided quality leads and worked closely with the company to meet their needs.
In the second project, DialAmerica provided outbound call services for an electric company, reaching out to customers who were not benefiting from a new program. The company invested approximately $20,000 and considered the campaign a success. They praised DialAmerica's impressive project management and teamwork, noting that they worked directly with the company and collaborated to make sure that call operators had all the answers to customers' questions. The only area for improvement was the time difference, but it was not a major issue. The company advised potential customers to engage with DialAmerica early on to work out potential issues.