Callbox

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Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

Client Insights

Industry Expertise

Information technology

20%

Telecommunications

15%

Advertising & marketing

10%

Business services

10%

Financial services

10%

Medical

10%

Education

5%

Hospitality & leisure

5%

Manufacturing

5%

Client Size Distribution

Small Business (<$10M) 15%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 45%

Common Project Size

$10K-$49K 56 projects

<$10K 15 projects

$50K-$199K 14 projects

Clients

  • Alima Technologies
  • Intrepid Advisors
  • LexisNexis
  • LiQWID

Highlights from Recent Projects

Overall Rating

4.6
98 Reviews

Callbox successfully completed a lead generation and webinar management project for Yularatech, a company that provides comprehensive IT services. The main objectives of this project were to generate high-quality leads, schedule appointments with prospects, and facilitate webinars. By delivering a consistent flow of qualified leads, well-qualified appointments scheduled with decision-makers, and well-executed webinars, Callbox demonstrated their ability to effectively deliver comprehensive lead generation services, effective appointment setting, and seamless webinar facilitation. The project also yielded measurable outcomes such as increased quantity of qualified leads, higher conversion rates, improved appointment-to-opportunity ratio, increased webinar attendees, and enhanced return on investment for Yularatech.

Callbox also completed a lead generation project for Arian Holding, a global trade and service provider within the MENA region. The project aimed to generate active leads from Europe and the USA for the company's commercial projects. Callbox was selected based on their reputation as a trusted and capable outsourcing partner. They used an integrated marketing plan to target potential clients and provided a professional and passionate representative, Lu, who catered to Arian Holding's needs and requirements. The project resulted in measurable outcomes and demonstrated Callbox's project management style, which included timely communication using emails, WhatsApp, and LinkedIn.

Furthermore, Callbox completed a lead generation project for a global consulting firm, focusing on gaining high-quality meetings with senior executives for consulting sales. The company chose Callbox based on their professional presentation, price, and prior knowledge. The project involved a 6-week training period followed by the launch of the campaign, with continuous improvements along the way. The project resulted in 10 to 15 quality meetings per week with targets, highlighting the effectiveness of the workflow between the vendor's team and the consulting firm's team. The consulting firm was impressed by Callbox's professionalism and did not identify any areas for improvement.

Timeliness

4.6

Service Excellence

4.6

Value

4.3

Would Recommend

4.6

Awards

36739

2022

37433

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37969

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36945

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37774

2022