Boldr.

The first project involved revamping the customer service structure for an e-commerce and consumer products company. Boldr. was brought in to staff and manage the customer service agents and representatives, and the implementation was outstanding. The team composition included around 12 individuals, and Boldr. was highly responsive to the client's objectives and values. The key metrics of response times and satisfaction ratings showed significant improvement, with response times coming in at less than one hour for email and less than 45 seconds for chats.

The second project focused on call center services for an insurance company. Boldr. provided call center services to qualify leads before passing them over to the company's sales agents. With a team of 15-20 teammates, the engagement began in 2020 and is ongoing. Boldr.'s passion for their company and people was noted as their biggest strength, and the customer satisfaction and integration of their services into the business were rated highly.

The third project involved data services outsourcing for a machinery manufacturing company. Boldr. provided a data monitoring team for 24/7 oversight, which included monitoring and executing actions for sorting robots. The accuracy of the work improved significantly, hitting 80% accuracy compared to the initial 60%-70%. The team composition included around 15 individuals, and the engagement began in August 2020 and is ongoing. Boldr.'s culture and work ethic, as well as their willingness to contribute and feel respected, were highlighted as key strengths. The client also noted that Boldr. had been very supportive and flexible with their requests and processes.