Big Outsource

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Call center company Big Outsource is in San Pablo City, Philippines. The midsize firm was founded in 2014. Their services include voice services and non-voice bpo/back office services.

Client Insights

Industry Expertise

Telecommunications

20%

Consumer products & services

15%

Medical

15%

Hospitality & leisure

10%

Legal

10%

Retail

10%

Utilities

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 60%

Enterprise (>$1B) 10%

Common Project Size

$50K-$199K 2 projects

$10K-$49K 1 project

$200K-$999K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
22 Reviews

The first project that Big Outsource completed was a back office outsourcing project for a cosmetics company. The collaboration with Big Outsource led to a 25% decrease in order processing time, a 30% reduction in operational costs, and a 20% increase in positive customer reviews. Their project management skills were excellent, as they consistently delivered tasks on time and were responsive to the client's needs. Their dedication to understanding the client's industry stood out, and no areas for improvement were identified.

The second project involved customer service outsourcing for a telecommunications company. After working with Big Outsource, the company experienced a decrease in average response time, an improvement in customer satisfaction ratings, and a reduction in recurring customer inquiries. Big Outsource showed exceptional project management skills, consistently delivering items on time and responding promptly to the client's needs. Their commitment to understanding the client's products in-depth was noteworthy, and no areas for improvement were identified.

The third project was customer service outsourcing for an e-commerce retail company. The collaboration with Big Outsource resulted in a 30% increase in positive customer reviews, a 40% reduction in order processing time, and a 90% decrease in inventory discrepancies. Big Outsource exhibited exceptional project management skills, delivering items on time and responding promptly to the client's needs. Their unwavering commitment to the client's success and ability to understand their unique business requirements were highly impressive, and no areas for improvement were identified.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0

Awards

81589

2023

81631

2023