APEX Call Centers
visit site- $50,000+
- 250 - 999 employees
- Fort Lauderdale, FL
APEX Call Centers is a call center services company headquartered in Fort Lauderdale, FL, Founded in 2017, their team of over 6 strategic locations in US, Mexico and Philippines specializes in Customer Service, Technical Support, Lead Generation, Help Desk and Order Processing.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 17%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 33%
Common Project Size
$50K-$199K 2 projects
$200K-$999K 2 projects
$1,000,000-$9,999,999 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
APEX Call Centers completed a project with a media company to improve the quality of their customer service at a reasonable cost. The company had been experiencing a high volume of customer complaints and sought APEX Call Centers to reduce these issues. Since working with APEX Call Centers, the media company has seen a significant reduction in customer service issues, improved customer retention rates, and streamlined business appointments.
A telecommunications company hired APEX Call Centers to provide customer service and technical support for their business. APEX Call Centers was able to achieve top KPIs, such as first call resolution, the ability to scale with less than 3% abandon rates, and email responses within 5 minutes. The project was completed successfully, with APEX Call Centers delivering top-performing KPIs while maintaining low abandon rates and quick response times.
APEX Call Centers provided inbound and outbound call center services, including appointment setting and entry-level sales, for a financial consultancy. The financial consultancy has been very satisfied with APEX Call Centers' work, and they have been receiving daily KPI reports and using Google Meet and Skype for communication. The financial consultancy has invested approximately $150,000 with APEX Call Centers and plans to continue the ongoing partnership with an estimated annual expenditure of $700,000.