AnswerForce

visit site

AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

Client Insights

Industry Expertise

Utilities

70%

Education

15%

Energy & natural resources

15%

Client Size Distribution

Small Business (<$10M) 65%

Midmarket ($10M - $1B) 35%

Common Project Size

<$10K 7 projects

$50K-$199K 3 projects

$10K-$49K 2 projects

Clients

  • GPS Technologies
  • Handyman Matters
  • Progressive Comfort Solutions
  • healthcare

Highlights from Recent Projects

Overall Rating

4.4
18 Reviews

The first project completed by AnswerForce was call center services for Christ Presbyterian Church. They helped the church set up a management system so that their pastors could be accessible in case of an emergency or life event that needed immediate attention. AnswerForce provided a professional system that helped the church get back to people in the congregation quickly. They also implemented a web portal that allows for an ongoing record of each call, which has been crucial for the church to review calls and address any questions that may arise.

The second project involved AnswerForce acting as the answering service for Renegade Services, an oil and gas company with 16+ locations across the US. The company wanted an answering service that could handle calls 24/7 and provide customized scripts and lists of contacts for each location. AnswerForce was able to seamlessly integrate into Renegade Services' daily operations, significantly improving the company's professionalism and the quality of incoming phone calls.

The third project was an outreach marketing and SEO services partnership between AnswerForce and an e-commerce company. AnswerForce initially provided outbound marketing services through email outreach, LinkedIn messages, and cold calling to a specific list of leads based on the company's ideal customer profile. They later added inbound services to improve the company's SEO and gain website traffic through guest posts and backlinks. Through AnswerForce, the e-commerce company generated 11 sales meetings and added 137 marketing-qualified leads to their pipeline. The workflow was effective and communication through email and direct messages was efficient. The company appreciated AnswerForce's ability to think outside the box to discover opportunities in their niche market.

Timeliness

3.6

Service Excellence

4.4

Value

3.6

Would Recommend

4.5