2ndOffice
visit site- $1,000+
- 250 - 999 employees
- Pasig, Philippines
2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.
Client Insights
Industry Expertise
50%
25%
25%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 30%
Common Project Size
$50K-$199K 1 project
Clients
- Jay Factory
- Influence Tree
- AVID Logistics
Highlights from Recent Projects
2ndOffice successfully completed a customer service outsourcing project for an omnichannel retailer, providing exceptional customer support, expanding hours and team, and delivering service at a great value. The company was referred to 2ndOffice and selected them over others due to their high ratings, great culture fit, and good value for cost. 2-5 employees were assigned to the project, providing direct digital communication with customers, answering product inquiries, managing Amazon returns, and providing financial information using NetSuite. The measurable outcomes from the project included positive customer responses, QA scores, and phone monitoring. The company found 2ndOffice's project management to be outstanding, with responsive communication, direct supervision, training support, SOP creation, and a dedicated quality assurance team. The primary form of communication was virtual meetings and email. The company was most impressed by 2ndOffice's commitment and dedication to both the customer and the task. They noted that bringing 2ndOffice into their team sooner would have been beneficial.